Politique de remboursement

RETURN & EXCHANGE POLICY

At Azorich, we take pride in delivering high-quality bags and everyday accessories. While we hope you’re completely satisfied with your purchase, we understand that sometimes things don’t go as planned — and we’re here to help.

We offer a 7-day return and exchange policy to ensure your experience is smooth and satisfactory. While every product undergoes quality control, we recognise that issues can occasionally arise.

Please review the following conditions before initiating a return or exchange.

  1. RETURNS

We want you to feel confident with every purchase. If something isn’t right, we’ll do our best to resolve it quickly and transparently.

Eligibility

To be eligible for a return:

  • The item must be unused, unwashed and in its original condition.

  • All original tags, packaging and accessories must be included.

  • In the event of damage or a defect, the issue must be clearly visible in the photographs provided.

How to Start a Return

To initiate a return, please email info@azorich.com within 7 days of receiving your order and include:

  • Your order number;

  • A brief explanation of the issue;

  • A photograph of the product’s size tag, where applicable;

  • A photograph of the box or packaging;

  • A photograph showing the full product;

  • A clear photograph showing the defect or issue, where applicable.

Return Process

  1. We receive your photographs and confirm your request.

  2. Our team reviews the information provided.

  3. You will receive a response containing our decision and further instructions.

  4. If a physical return is required, we will provide the appropriate return address.

If an exchange is approved, the shipment of the replacement item will be covered by Azorich.

The return shipment of the original item must be arranged by the customer, following the instructions provided by our support team, unless the return is required because of an error on our part.

Once the returned item has been received and inspected, we will proceed with the agreed refund or exchange.

Non-Returnable Situations

We are unable to accept returns in the following circumstances:

  • Sizing issues: where a size chart was available on the product page, customers are responsible for selecting the appropriate size.

  • Change of mind: we do not accept returns based solely on style, colour or material preferences when the product matches its description.

  • Opened or used hygiene-sensitive products.

  • Customised or personalised items.

  • Perishable goods.

  • Flammable or hazardous items.

  • Gift cards.

A 15% restocking fee may apply to high-value products or products returned without their original packaging.

If you are unsure whether your situation qualifies, please contact us at info@azorich.com.

  1. REFUNDS

Once we receive and inspect your return, we will notify you by email.

If approved, your refund will be issued to the original payment method within 5–15 business days. The time required for the funds to appear may vary depending on your bank or payment provider.

Please note:

  • Original shipping charges are non-refundable.

  • If free shipping was provided, a restocking fee may apply where permitted.

  1. EXCHANGES

If you receive a defective, damaged or incorrect item, please contact us within 7 days of delivery by emailing info@azorich.com with your order number and clear photographs.

If the exchange is approved and the product is available, we will arrange a replacement. If the product is unavailable, we may offer a comparable replacement or issue a refund.

  1. RETURN SHIPPING

Unless the return results from an error on our part, such as receiving an incorrect or defective item, return shipping costs are the customer’s responsibility.

We recommend using a trackable shipping service, as Azorich cannot be held responsible for returned parcels lost during transit.

  1. LATE OR MISSING REFUNDS

If you have not received your refund within the expected period:

  • Check with your bank or card provider, as processing may take additional time.

  • If you still cannot locate the refund, contact us at info@azorich.com.

  1. GIFTS

If an item was marked as a gift and shipped directly to the recipient, we may issue store credit after the returned item has been received and inspected. The recipient will receive the credit electronically.

  1. CONTACT US

If you have any questions regarding a return, refund or exchange, contact our support team at:

info@azorich.com