Politique d’expédition

SHIPPING POLICY

At Azorich, we are proud to offer international shipping to the countries available during checkout.

Shipping options, delivery costs and estimated delivery times may vary depending on the destination country and will be displayed at checkout before payment.

ORDER PROCESSING

All orders are carefully prepared and processed as quickly as possible.

Orders are typically processed within 1–3 business days after payment confirmation.

Business days do not include weekends or public holidays.

During periods of high demand, promotional campaigns or public holidays, processing may take slightly longer.

Once your order has been dispatched, you will receive a shipping confirmation email containing the available tracking information.

ESTIMATED DELIVERY TIME

The estimated delivery time is generally 5–15 business days from the date the order is processed.

Delivery times may vary depending on:

  • The destination country;

  • The shipping service selected during checkout;

  • Customs procedures;

  • Local delivery services;

  • Public holidays;

  • Weather conditions;

  • Events outside the reasonable control of Azorich or its delivery partners.

Delivery estimates are provided as guidance and cannot be guaranteed.

SHIPPING SERVICES

Depending on the destination and the option selected during checkout, shipping may include:

  • Priority order handling;

  • Tracking updates;

  • Shipping protection against loss or damage where included in the selected service.

The exact shipping service, cost and estimated delivery period will be shown during checkout.

TRACKING INFORMATION

When tracking is available, a tracking number or tracking link will be sent to the email address provided with your order.

Tracking information may take several business days to update after the parcel has been dispatched.

If tracking has not updated for an extended period, contact us at info@azorich.com.

CUSTOMS, IMPORT DUTIES AND TAXES

International orders may be subject to customs duties, import taxes, handling charges or other fees imposed by the destination country.

Unless explicitly stated during checkout, these charges are not included in the product or shipping price and are the customer’s responsibility.

Azorich does not control customs charges and cannot predict their amount.

Customers are responsible for ensuring that the products ordered can legally be imported into the destination country.

DELIVERY ADDRESS

Customers are responsible for providing a complete and accurate delivery address.

Please check your delivery information carefully before completing your purchase.

If you notice an error in your address, contact info@azorich.com as soon as possible.

We cannot guarantee that an address can be changed after an order has entered processing or has been dispatched.

Azorich is not responsible for delivery failures, additional charges or lost parcels caused by an incomplete or incorrect address provided by the customer.

DELIVERY ATTEMPTS AND UNCLAIMED PARCELS

The local delivery provider may make one or more delivery attempts.

If a parcel cannot be delivered, it may be taken to a collection point, returned to the sender or otherwise handled according to the carrier’s procedures.

Customers are responsible for monitoring tracking information and collecting parcels where required.

Additional shipping charges may apply if an order must be resent because it was refused, unclaimed or could not be delivered due to an incorrect address.

DELAYS

Occasional delays may occur because of customs inspections, carrier disruptions, peak shopping periods, public holidays, weather events or other circumstances outside our control.

If your order appears significantly delayed, please contact info@azorich.com with your order number so that our team can review the available tracking information.

LOST OR DAMAGED PARCELS

If your parcel is lost during transit or arrives damaged, contact info@azorich.com as soon as possible and provide:

  • Your order number;

  • A description of the issue;

  • Photographs of the parcel, packaging and product where applicable;

  • Any relevant tracking information.

We will review the case and work with the relevant delivery or fulfilment partner.

Any replacement, refund or other resolution will be handled in accordance with our Refund Policy and the circumstances of the case.

SEPARATE SHIPMENTS

Orders containing more than one product may be delivered in separate parcels.

If this happens, you may receive more than one tracking number and the parcels may arrive on different dates.

CONTACT US

If you have questions about shipping, tracking or the delivery status of an order, please contact:

Azorich
Website: https://azorich.com
Email: info@azorich.com